Website: https://hicira.com
Service Provider: Crafted Labs Holdings Inc. ("Cira," "we," "us")
1. Purpose
This Acceptable Use Policy ("AUP") outlines the rules and restrictions for using the Cira Service. Its purpose is to protect our platform, our customers, callers, and the underlying providers (Twilio, Azure, OpenAI, etc.) from misuse.
By using Cira, you agree to comply with this AUP. Violations may result in suspension or termination.
This AUP applies to:
- You (the Customer)
- Your employees, agents, and contractors
- Anyone who interacts with Cira on your behalf
2. Prohibited Industries
Cira may not be used by businesses that operate in or support the following industries:
2.1 Federally or State-Prohibited Industries
- Illegal drugs, controlled substances
- Cannabis/marijuana businesses (including dispensaries, delivery, accessories, or promotion)
- Schedule I and II substance-related services
- Illegal firearms or weapons
- Human trafficking or labor exploitation
2.2 Adult Content & Services
- Pornography or explicit sexual content
- Escort services
- Adult chat or fantasy services
- Sex work of any form
- Adult entertainment venues or performers
2.3 Gambling & Gaming
- Casinos (online or physical)
- Sports betting
- Lotteries (non-government)
- Online gambling platforms
- Skill-based wagering services
2.4 High-Risk & Unethical Industries
- Multi-level marketing (MLM), pyramid schemes
- Payday or predatory lending
- "Lead buyer" call centers
- High-volume commercial telemarketing
- Debt collection agencies
- High-risk investment schemes (crypto pumps, forex trading rooms, etc.)
2.5 Deceptive or Misuse-Prone Businesses
- Fake job postings
- Fake contests or sweepstakes
- Businesses that misrepresent identity
- Fraudulent or deceptive enterprises
Cira reserves the right to reject businesses that pose reputational or compliance risks.
3. Telephony & Calling Restrictions
Cira uses Twilio and must comply with carrier rules, FCC regulations, and TCPA/TSR requirements.
You may NOT use Cira for:
3.1 Outbound Calling Restrictions
- Automated outbound calling campaigns
- Outbound sales or marketing calls without proper legal consent
- Cold outbound dialing in high volumes
- Prerecorded or artificial voice calls to consumers without express written consent
- Any call to numbers on the National Do-Not-Call Registry
- Telemarketing without full TCPA compliance
3.2 Caller ID Restrictions
You may NOT:
- Spoof or falsify caller ID
- Use a phone number you do not own
- Misrepresent the identity of your business
3.3 Emergency or Sensitive Services
Cira may not be used for:
- 911 or emergency response lines
- Crisis hotlines
- Suicide prevention or medical triage services
- Situations where human oversight is legally required
3.4 High-Risk Call Patterns
Forbidden patterns include:
- Rapid, repeated short-duration calls
- High simultaneous call volumes
- Patterns resembling robocall or scam activity
- Attempts to bypass call caps or usage limits
4. AI Use Restrictions
Cira uses AI models and must comply with provider requirements.
You may NOT use Cira to:
- Generate illegal, harmful, or abusive content
- Provide medical, legal, or financial advice as a licensed professional
- Impersonate government agencies
- Impersonate another person, business, or public figure
- Attempt to manipulate, jailbreak, or bypass AI safety systems
- Feed the system sensitive data you do not have rights to
- Upload third-party confidential data without permission
- Upload malicious code, viruses, or payloads
5. Messaging & SMS Restrictions
When SMS is used, you may NOT:
- Send spam or unsolicited text messages
- Use purchased, scraped, or third-party lists
- Send political messages without required disclosures
- Send high-volume commercial messaging
- Circumvent carrier rules or filtering
- Send harmful, deceptive, or misleading messages
All SMS must be opt-in, with proof of consent available upon demand.
6. Data & Content Restrictions
You may NOT upload, store, or transmit:
- Social Security numbers
- Bank account or credit card numbers (full PAN)
- Government ID numbers
- Protected Health Information (PHI) without proper compliance
- Biometric identifiers
- Personal data of minors
- Unauthorized copyrighted materials
- Malware, scripts, or harmful files
Cira is not a HIPAA-compliant platform.
7. Harassment, Abuse, and Harmful Activity
You may NOT use Cira for:
- Harassment or abusive conduct
- Hate speech or discriminatory content
- Stalking, threats, or violence
- Coercive or manipulative communication
- Any activity intended to cause harm
If callers harass or abuse Cira, the system may warn them or terminate the call.
8. Security Restrictions
You may not:
- Attempt to hack, probe, or test the platform
- Access data not belonging to you
- Modify or interfere with system operations
- Bulk scrape or harvest system data
- Reverse engineer any part of Cira
- Attempt to degrade service performance
9. Enforcement & Penalties
If Cira suspects or detects AUP violations, we may:
- Immediately suspend the account
- Block calls, SMS, or integrations
- Report usage to Twilio or carriers
- Notify law enforcement if required
- Terminate the account without refund
We determine violations at our sole discretion.
10. Changes to This AUP
We may update this AUP at any time.
Material updates will be communicated via email or dashboard notification.