Last Updated: February 5, 2026
Website: https://hicira.com
Service Provider: Crafted Labs Holdings Inc. ("Cira," "we," "us," "our")
By accessing or using Cira, you ("Customer," "you," "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the service.
These Terms govern your use of Cira's AI-powered call answering, receptionist, messaging, and scheduling services ("Service").
Cira provides AI-driven phone receptionist services, including call handling, call recording, call forwarding, message-taking, scheduling, and contact management through its built-in CRM.
Cira is not a human operator.
All responses are generated algorithmically based on your business information and your configuration settings.
We may update, modify, or improve the Service at any time.
All Cira plans include:
A "call" counts as any initiated call event, regardless of duration.
Overage:
Calls beyond 1,000 per month are billed at $0.10 per call, charged to your payment method on file.
Cira may throttle, restrict, or suspend accounts that use the Service for:
We may require additional verification for unusually high usage.
Cira generates responses using artificial intelligence.
You acknowledge that:
Cira provides no warranty that the Service will respond perfectly to every caller request.
You agree to:
Call recording is ON by default.
Cira includes an automated recording disclosure in the greeting.
You may adjust the greeting or disable recording, but you are solely responsible for compliance with your state's and your callers' jurisdiction's call recording laws, including all-party consent regulations.
Cira is not liable for your failure to follow applicable consent requirements.
Cira retains call data, call recordings, transcripts, and logs for 30 days, after which they are permanently deleted.
You are responsible for exporting or saving any data prior to deletion.
Data deleted from our systems cannot be recovered.
Cira relies on third-party infrastructure, including but not limited to:
You acknowledge that:
Cira provides SMS text messaging services to customers of Cira-registered businesses and to business owners who opt in to receive notifications. By using Cira's SMS features, you agree to the following:
Cira sends transactional SMS messages on behalf of registered businesses, including appointment confirmations, booking links, service information, business hours, and customer service responses. Business owners may also receive SMS notifications about incoming calls, messages, and account updates.
Message frequency varies based on your interactions. Customers receive messages only in response to requests or inquiries. Business owners receive notifications based on business activity and their notification preferences.
Message and data rates may apply. Contact your wireless carrier for details about your text and data plan.
You can cancel SMS messages at any time. Text STOP to the number from which you received a message. After you send STOP, we will send a confirmation message confirming your unsubscription. You will no longer receive SMS messages from that number. If you want to receive messages again, you may opt back in by texting START or by initiating a new conversation.
If you are experiencing issues with SMS messages, you can reply HELP for assistance, or contact us directly at support@hicira.com.
Carriers are not liable for delayed or undelivered messages.
For questions about how we handle your information, please review our Privacy Policy at https://www.hicira.com/privacy.
Cira has implemented modern security and data protection measures consistent with best practices.
Annual subscribers may cancel early and receive:
Refund = (amount paid for the year) – (full monthly price × months used)
Refunds are processed to the original payment method.
Overages are charged monthly at $0.10 per call beyond the included 1,000 calls.
If a payment cannot be processed:
Cira retains all rights to:
You may not:
You own:
You may NOT use Cira for:
Cira may suspend or terminate abusive accounts immediately.
The Service is provided "as is" and "as available."
Cira does not guarantee:
To the fullest extent allowed by law:
These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.
Any dispute arising out of or relating to the Service or these Terms shall be resolved through binding arbitration conducted in Spokane County, Washington under AAA rules.
You agree to resolve disputes individually only, and you waive any right to participate in a:
Cira may suspend or terminate your access to the Service if:
Upon termination:
We may update these Terms at any time.
We will notify customers of material changes.
Your continued use of the Service after changes means you accept the updated Terms.
Crafted Labs Holdings Inc.
Attn: Cira Legal
Email: support@hicira.com
Website: https://hicira.com