Text customers back and plug Cira into your other tools

Cira already answers your calls and texts so you don't lose a job while you're on one. This update goes a step further. Now you can jump into a text conversation yourself, wire Cira into the other tools you run your business on, and give callers a different greeting when you're closed. Here's what's new.

Text customers back right inside Cira

Sometimes a customer texts a question and you want to answer it yourself. Now you can, without switching apps or digging through your phone.

Cira has a two-way texting inbox. Open any conversation and type your reply right there. New messages show up live as they come in, so you don't have to refresh to see what a customer just said.

The best part: when you jump in and start typing, Cira steps back on its own. You won't be talking over your own receptionist. When you're done, you can hand the conversation back to Cira whenever you want.

A few more things that make this easier:

• Every message shows who sent it, so you always know what came from you and what came from Cira.
• Cira shows you when a customer has opted out of texts, so you stay on the right side of the rules and never send a message that shouldn't go out.

It's a simple way to add a personal touch when a job needs it, while Cira keeps handling everything else.

Connect Cira to the tools you already use

Your call and text details shouldn't be stuck in one place. Now they don't have to be.

Cira can automatically send call and message details to your other software the moment it takes a message. The caller's name, phone number, address, and a short summary of the call can all flow straight into your CRM, your spreadsheet, or wherever you keep your leads. No more copying and pasting between apps at the end of the day.

We also added a way for the more technical crowd to pull your data out of Cira with your own keys. If you work with a developer or a marketing agency, they can connect Cira to the tools you rely on and keep everything in sync.

The point is the same either way: every lead lands where you need it, and you stop retyping the same details twice.

Give after-hours callers their own greeting

When you're closed, it should sound like it. Now Cira can greet callers with a different message when your business is closed.

Set one greeting for open hours and another for when you're done for the day. A closed greeting lets you set the right expectation, take a message, and let people know you'll follow up, all in your own words. It works for both calls and texts, so callers get a consistent experience no matter how they reach you.

It's a small change that makes your after-hours coverage feel more like you, and less like a machine.

All of this is live in your account now. As always, if you have an idea for what we should build next, we're listening.