Cira now chats and texts: Web Chat replies and true two-way SMS conversations

Not everyone who needs you wants to pick up the phone. Some folks would rather type. This update gives Cira two new ways to talk to your customers in their own words, plus a cleaner inbox so the real leads are easy to find. Here's what's new.

A receptionist that types back on Web Chat

Some people who land on your website aren't ready to call. They just want to type a quick question while they look around. Until now, they had to reach for the phone or leave.

Now Cira can chat with them right there.

Cira holds a real typed conversation, answering word by word like a live chat. A visitor asks a question, and Cira replies in a clean, easy-to-read Web Chat layout. It works just like it does on a call. Cira explains what you do, answers common questions, and points people toward booking a job.

It's one more way to catch someone who would have clicked away. And it runs day or night, so a visitor at 11 PM still gets answered while you sleep.

Real back-and-forth text conversations

Texting isn't one-and-done. A customer asks a question, you answer, they ask another. Now Cira can handle that whole back-and-forth for you.

Cira holds full two-way text conversations with your customers. Every message in a chat stays grouped into one thread, so you can read the whole story in order instead of piecing it together from scattered texts.

You also get a short summary of each conversation, so you can catch up in seconds without reading every line. And Cira sends you an alert when someone new texts in, or when a past customer comes back around. You'll know when a lead needs you, without watching the phone all day.

A cleaner, easier-to-filter call inbox

When your inbox fills up, the calls that matter get buried. So we cleaned it up.

You can now archive a call once you're done with it, and it moves out of your way. Hit archive by mistake? An undo button gives it right back, so nothing gets lost.

Quick dropdown filters let you narrow the list down fast to just what you want to see. And Cira now hides calls where no one actually said anything, so the numbers that dialed and hung up don't clutter your view. What's left is the real conversations, the ones worth a callback.

Everything above is live in your account right now. Log in and take a look. As always, if there's something you want us to build next, we're listening.